What can be returned
Most eligible items can be returned if they are unused, in as-new condition, complete, and in the original packaging.
If something is not quite right, we will help you sort it properly. Eligible Down The Cove goods can be returned within 30 days — free for UK customers — as long as they come back unused, complete, and in as-new condition.
Return window
30 days
Portal request
Online
Condition
As new
Refund update
By email
Fastest route
Guest checkout is supported. Use the secure order link in your purchase email; it opens the correct order without making you find or re-enter an order number.
Bought as a guest?
Open the Down The Cove order email and use its secure order link. It signs the guest purchase into the correct order portal; you do not need to create a second account.
If you already activated the account, sign in with the same email used at checkout. The return link keeps the Returns page as your destination after sign-in.
If the secure link has expired, the email is missing, or the order does not appear, contact support. We will verify the purchase safely and help you recover access.
We have kept the process direct, with enough detail to avoid guesswork and enough flexibility for real customer situations.
Step 01
Use the secure order link in your purchase email, or sign in with that same email address, then open the order and click Refund within 30 days.
Step 02
Keep everything together, protect the item well, and use the original packaging where possible.
Step 03
Use the instructions shown after your request and keep proof of postage or tracking until the parcel is back with us.
Step 04
Once the goods are received and checked, we email you with the refund details.
A few checks help keep refunds smooth and avoid delays once the parcel arrives back with us.
Most eligible items can be returned if they are unused, in as-new condition, complete, and in the original packaging.
Some items cannot be accepted back, including tide tables. Product-specific restrictions may also apply.
UK returns are free through our returns process. For international orders (Europe and the rest of the world), return postage is at your own cost unless the item is faulty or damaged. Original delivery charges are not normally refunded unless goods are faulty, cancelled under statutory rights, or we have made a mistake.
Open the order, click Refund within 30 days, and follow the steps shown. Guest purchasers should use the secure link in the order email. If that link has expired or access fails, contact support and we will help recover the order safely.